Strategies and procedures used to address service failures in freight transportation, such as late deliveries, damaged cargo, or communication breakdowns. Effective recovery involves quick response, clear communication, fair resolution, and process improvements to prevent future issues.
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Start QuizAdditional fees beyond the basic freight rate for extra services provided during transport. These can include detention, layover fees, fuel surcharges, or special equipment requirements.
A suspension system in trucks that uses air-filled bags instead of conventional steel springs. This provides a smoother ride and better protection for sensitive cargo.
A return trip carrying cargo after completing a primary delivery. Helps maximize efficiency and revenue by avoiding empty miles on the return journey.